Overview
Dada8 acts as the data controller for personal information collected through the platform. This privacy notice describes what data we collect, why we process it, how we share it, and the rights you may exercise to control your information as a participant in our services. It covers account creation, gameplay, transactions, communications and related activities conducted on or through the Dada8 platform.
Information we collect
We collect categories of personal data required to offer and operate our services, verify identity, process transactions, monitor risk and communicate with you. Examples include:
- Identity data: name, date of birth, government issued identifiers where required for verification.
- Contact data: email address, postal address, telephone number.
- Account data: username, password, account status, last activity date.
- Financial data: deposit and withdrawal records, payment method details required to process transactions.
- Transaction and activity data: bets or wagers, game sessions, device and IP information, cookies and similar technologies, logs and analytics data.
- Verification data: documents or information required to verify identity and comply with regulatory obligations, such as proof of identity or address.
- Preference data: communications and marketing consent settings, survey responses where provided.
How we use your information
We use personal data to provide, maintain and improve the platform and its services. Specific purposes include:
- To enable bets, gameplay, deposits and withdrawals and to complete related transactions.
- To verify identity, assess risk, detect and prevent fraud and non compliant or illegal activity in accordance with applicable law.
- To communicate with you about your account, transactions, security notices and service changes.
- To provide customer support and manage account administration.
- To deliver marketing communications only where you have consented or where permitted by law, and to manage opt outs.
- To perform data analysis, quality controls and reporting on aggregated, non identifying basis.
Legal bases and AML and KYC compliance
We process data on grounds including contractual necessity, compliance with legal obligations, legitimate interests in securing the platform and preventing abuse, and as required for anti money laundering and countering the financing of terrorism measures. Where required, we carry out know your customer and beneficial ownership checks to verify user identity and to maintain the integrity of our gaming environment.
Data sharing and recipients
We may disclose personal data to and from entities within the Dada8 group and to trusted partners as necessary to provide services or comply with legal obligations. Recipients may include:
- Payment processors and financial institutions to facilitate deposits and withdrawals in line with their privacy policies and applicable law.
- Service providers for platform hosting, customer support, identity verification, fraud prevention, analytics, and marketing automation under binding data processing agreements.
- Regulatory authorities, law enforcement or other competent authorities when required by law or to protect our rights or the safety of users.
- Other third parties with your consent or at your direction.
International transfers and data security
Some recipients or subprocessors may be located outside your country or the European Economic Area. Where transfers occur, we implement appropriate safeguards to protect your information and ensure a level of protection equivalent to that required by applicable data protection laws. We apply technical and organizational measures including access controls, encryption in transit and at rest, regular security assessments, and staff training to protect personal data.
Cookies and tracking technologies
We use cookies and similar technologies to improve site performance, remember preferences and analyze usage. You may manage these settings within your profile or browser controls where available. Some services may require cookies for authentication or transactional purposes.
Your rights and choices
You have rights regarding your personal data, including:
- Accessing, correcting or updating data held about you.
- Requesting deletion of data, subject to legal obligations and platform retention needs.
- Restricting or objecting to processing, including for direct marketing, where legally permissible.
- Withdrawing consent where processing is based on consent.
- Requesting data portability where applicable.
To exercise these rights, use the in platform privacy controls or contact our privacy team through the secure privacy channel in your Dada8 account. We will respond within the timeframes required by applicable law and will provide information about any steps needed to fulfill your request.
Marketing communications
We may send promotional information to you only if you have provided valid consent or as otherwise permitted by law. You may withdraw consent or opt out at any time through your profile settings or by using the opt-out mechanism provided in communications. Requests to cease marketing will not affect service communications necessary to administer your account.
Data retention
Personal data will be retained for as long as necessary to provide the services and fulfill the purposes described in this notice, and for a period not exceeding eight years after last activity or account closure, unless a longer period is required by law or regulatory obligation. When retention is no longer required, data will be securely deleted or anonymized.
Children and responsible gaming
Our services are limited to individuals who are at least the legal age of gambling in their jurisdiction. We implement age verification processes and apply responsible gaming measures to prevent underage participation and to identify and assist at risk players.
Security and data protection by design
We maintain a dedicated data protection function and implement governance, policies and controls designed to protect personal data. Access to data is restricted to personnel who need it to perform their duties and who are bound by confidentiality obligations. We regularly test and update security controls to address evolving risks.
Amendments to this privacy notice
We may update this privacy notice to reflect changes in our practices or legal obligations. When material changes occur, we will publish the revised notice and indicate the effective date. Your continued use of the platform after such changes constitutes acceptance of the revised policy.
Contact us
If you have questions about this privacy notice, our data processing activities, or to exercise your rights, contact the privacy team through the secure privacy channel in your Dada8 account or via the in site support system. We will acknowledge receipt and respond in a timely manner.